My Internet Sucks

I am mad. Steaming mad. I had to call Qwest to see what the deal with our internet speed is and I was on hold for 20 minutes and transferred to THREE different jackasses....er people.

The last time I had to make a call about one of our services, it was about three years ago and I acted like a monster. The call always starts off pleasantly, they take my information, as if they don't have it right there and when I ask a question, the first person doesn't have a clue. Forcing me to hold for the next person. I lost my temper, screamed a little at the service person, causing THEM to hang up on ME.

I forever swore never to talk to another dumbass again and told Ben from here on out he had to make those calls. Which he does, with total charm and patience, usually ending up getting a deal or two out of the process such as 10 bucks nocked off the bill. Usually his very pleasant - Can I talk to your manager please? - Gets him whatever he wants.

I just get so uptight when I call because there is a problem in the first place. When I start getting bounced back and forth, I start getting more upset and by then, they don't want to help me anymore. Well, today was one of those days. By the time the tech guy gets on to check the spead of my modem, I'm waiting for 20 minutes and told numerous times there is some crisis in Mexico that is the holdup, and all the while hearing about how great the internet service is and how super fast it is on their elevator on hold music. Plus, do I want to bundle and save a measly $5 for the month?

So when the guy told me I am getting the correct speed and is there anything else he can help me with I got all mad as said - Yeah, what can I do to get faster internet? He got all defensive and told me to call Apple because it's probably a problem with my computer settings, NOT his problem. When I said, well that's disappointing, he goes - What is, our service???? Because there is nothing I can do for you! Then I blew up on him, told him they suck and hung up. In A Rage.

Stupid people. I will never ever have a customer service job. Mainly because of beatches like me!